GVU's Tenth WWW User Survey Graphs

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Organization Uses Web Effectively to Reduce Red Tape

My organization uses the web effectively to reduce "red tape".
Organization Uses Web Effectively to Reduce Red Tape

Organization Uses Web Effectively to Reduce Red Tape

Frequency Percent Valid Percent Cumulative Percent
Valid Not applicable 1180 35.9 35.9 35.9
Strongly Agree 220 6.7 6.7 42.5
Somewhat Agree 482 14.6 14.6 57.2
Neither Agree nor Disagree 476 14.5 14.5 71.6
Somewhat Disagree 365 11.1 11.1 82.7
Strongly Disagree 568 17.3 17.3 100.0
Total 3291 100.0 100.0

Organization Uses Web Effectively to Reduce Red Tape

Organization Uses Web Effectively to Reduce Red Tape
Location Frequency Percent Valid Percent Cumulative Percent
. Valid Not applicable 20 23.5 23.5 23.5
Strongly Agree 11 12.9 12.9 36.5
Somewhat Agree 15 17.6 17.6 54.1
Neither Agree nor Disagree 17 20.0 20.0 74.1
Somewhat Disagree 7 8.2 8.2 82.4
Strongly Disagree 15 17.6 17.6 100.0
Total 85 100.0 100.0
USA Valid Not applicable 988 37.2 37.2 37.2
Strongly Agree 162 6.1 6.1 43.3
Somewhat Agree 385 14.5 14.5 57.8
Neither Agree nor Disagree 357 13.5 13.5 71.3
Somewhat Disagree 303 11.4 11.4 82.7
Strongly Disagree 459 17.3 17.3 100.0
Total 2654 100.0 100.0
Europe Valid Not applicable 83 31.0 31.0 31.0
Strongly Agree 15 5.6 5.6 36.6
Somewhat Agree 36 13.4 13.4 50.0
Neither Agree nor Disagree 68 25.4 25.4 75.4
Somewhat Disagree 21 7.8 7.8 83.2
Strongly Disagree 45 16.8 16.8 100.0
Total 268 100.0 100.0
Other Valid Not applicable 89 31.3 31.3 31.3
Strongly Agree 32 11.3 11.3 42.6
Somewhat Agree 46 16.2 16.2 58.8
Neither Agree nor Disagree 34 12.0 12.0 70.8
Somewhat Disagree 34 12.0 12.0 82.7
Strongly Disagree 49 17.3 17.3 100.0
Total 284 100.0 100.0

Organization Uses Web Effectively to Reduce Red Tape

Organization Uses Web Effectively to Reduce Red Tape
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid Not applicable 20 23.5 23.5 23.5
Strongly Agree 11 12.9 12.9 36.5
Somewhat Agree 15 17.6 17.6 54.1
Neither Agree nor Disagree 17 20.0 20.0 74.1
Somewhat Disagree 7 8.2 8.2 82.4
Strongly Disagree 15 17.6 17.6 100.0
Total 85 100.0 100.0
Female Valid Not applicable 463 44.6 44.6 44.6
Strongly Agree 60 5.8 5.8 50.4
Somewhat Agree 131 12.6 12.6 63.0
Neither Agree nor Disagree 131 12.6 12.6 75.6
Somewhat Disagree 110 10.6 10.6 86.2
Strongly Disagree 143 13.8 13.8 100.0
Total 1038 100.0 100.0
Male Valid Not applicable 697 32.1 32.1 32.1
Strongly Agree 149 6.9 6.9 39.0
Somewhat Agree 336 15.5 15.5 54.5
Neither Agree nor Disagree 328 15.1 15.1 69.6
Somewhat Disagree 248 11.4 11.4 81.1
Strongly Disagree 410 18.9 18.9 100.0
Total 2168 100.0 100.0

Organization Uses Web Effectively to Reduce Red Tape

Organization Uses Web Effectively to Reduce Red Tape
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid Not applicable 38 29.7 29.7 29.7
Strongly Agree 13 10.2 10.2 39.8
Somewhat Agree 20 15.6 15.6 55.5
Neither Agree nor Disagree 23 18.0 18.0 73.4
Somewhat Disagree 12 9.4 9.4 82.8
Strongly Disagree 22 17.2 17.2 100.0
Total 128 100.0 100.0
11-20 Valid Not applicable 99 56.9 56.9 56.9
Strongly Agree 5 2.9 2.9 59.8
Somewhat Agree 17 9.8 9.8 69.5
Neither Agree nor Disagree 21 12.1 12.1 81.6
Somewhat Disagree 7 4.0 4.0 85.6
Strongly Disagree 25 14.4 14.4 100.0
Total 174 100.0 100.0
21-25 Valid Not applicable 140 35.8 35.8 35.8
Strongly Agree 28 7.2 7.2 43.0
Somewhat Agree 65 16.6 16.6 59.6
Neither Agree nor Disagree 62 15.9 15.9 75.4
Somewhat Disagree 38 9.7 9.7 85.2
Strongly Disagree 58 14.8 14.8 100.0
Total 391 100.0 100.0
26-50 Valid Not applicable 635 30.9 30.9 30.9
Strongly Agree 144 7.0 7.0 37.9
Somewhat Agree 322 15.7 15.7 53.6
Neither Agree nor Disagree 306 14.9 14.9 68.5
Somewhat Disagree 258 12.6 12.6 81.1
Strongly Disagree 389 18.9 18.9 100.0
Total 2054 100.0 100.0
50+ Valid Not applicable 268 49.3 49.3 49.3
Strongly Agree 30 5.5 5.5 54.8
Somewhat Agree 58 10.7 10.7 65.4
Neither Agree nor Disagree 64 11.8 11.8 77.2
Somewhat Disagree 50 9.2 9.2 86.4
Strongly Disagree 74 13.6 13.6 100.0
Total 544 100.0 100.0

Organization Uses Web Effectively to Reduce Red Tape

Organization Uses Web Effectively to Reduce Red Tape
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid Not applicable 20 23.5 23.5 23.5
Strongly Agree 11 12.9 12.9 36.5
Somewhat Agree 15 17.6 17.6 54.1
Neither Agree nor Disagree 17 20.0 20.0 74.1
Somewhat Disagree 7 8.2 8.2 82.4
Strongly Disagree 15 17.6 17.6 100.0
Total 85 100.0 100.0
<1 Year Valid Not applicable 203 57.7 57.7 57.7
Strongly Agree 23 6.5 6.5 64.2
Somewhat Agree 26 7.4 7.4 71.6
Neither Agree nor Disagree 37 10.5 10.5 82.1
Somewhat Disagree 21 6.0 6.0 88.1
Strongly Disagree 42 11.9 11.9 100.0
Total 352 100.0 100.0
1-3 Years Valid Not applicable 458 43.1 43.1 43.1
Strongly Agree 50 4.7 4.7 47.8
Somewhat Agree 132 12.4 12.4 60.3
Neither Agree nor Disagree 150 14.1 14.1 74.4
Somewhat Disagree 93 8.8 8.8 83.1
Strongly Disagree 179 16.9 16.9 100.0
Total 1062 100.0 100.0
>4 Years Valid Not applicable 499 27.8 27.8 27.8
Strongly Agree 136 7.6 7.6 35.4
Somewhat Agree 309 17.2 17.2 52.7
Neither Agree nor Disagree 272 15.2 15.2 67.9
Somewhat Disagree 244 13.6 13.6 81.5
Strongly Disagree 332 18.5 18.5 100.0
Total 1792 100.0 100.0

Organization Uses Web Effectively to Reduce Red Tape

Organization Uses Web Effectively to Reduce Red Tape
Skill Level Frequency Percent Valid Percent Cumulative Percent
. Valid Not applicable 20 23.5 23.5 23.5
Strongly Agree 11 12.9 12.9 36.5
Somewhat Agree 15 17.6 17.6 54.1
Neither Agree nor Disagree 17 20.0 20.0 74.1
Somewhat Disagree 7 8.2 8.2 82.4
Strongly Disagree 15 17.6 17.6 100.0
Total 85 100.0 100.0
Novice Valid Not applicable 215 58.6 58.6 58.6
Strongly Agree 13 3.5 3.5 62.1
Somewhat Agree 31 8.4 8.4 70.6
Neither Agree nor Disagree 50 13.6 13.6 84.2
Somewhat Disagree 20 5.4 5.4 89.6
Strongly Disagree 38 10.4 10.4 100.0
Total 367 100.0 100.0
Intermediate Valid Not applicable 386 44.3 44.3 44.3
Strongly Agree 39 4.5 4.5 48.8
Somewhat Agree 104 11.9 11.9 60.7
Neither Agree nor Disagree 132 15.2 15.2 75.9
Somewhat Disagree 85 9.8 9.8 85.6
Strongly Disagree 125 14.4 14.4 100.0
Total 871 100.0 100.0
Experienced Valid Not applicable 431 32.7 32.7 32.7
Strongly Agree 84 6.4 6.4 39.1
Somewhat Agree 185 14.0 14.0 53.1
Neither Agree nor Disagree 185 14.0 14.0 67.1
Somewhat Disagree 172 13.1 13.1 80.2
Strongly Disagree 261 19.8 19.8 100.0
Total 1318 100.0 100.0
Expert Valid Not applicable 128 19.7 19.7 19.7
Strongly Agree 73 11.2 11.2 30.9
Somewhat Agree 147 22.6 22.6 53.5
Neither Agree nor Disagree 92 14.2 14.2 67.7
Somewhat Disagree 81 12.5 12.5 80.2
Strongly Disagree 129 19.8 19.8 100.0
Total 650 100.0 100.0

Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280