GVU's Tenth WWW User Survey Graphs

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Paying on the Web

Once you've placed your order on the web, for what percentage of these orders do you also pay using the web (i.e. send your credit card number over the web)?
Paying on the Web

Paying on the Web

Frequency Percent Valid Percent Cumulative Percent
Valid All 214 43.9 43.9 43.9
Most 113 23.2 23.2 67.0
Half 26 5.3 5.3 72.3
Few 41 8.4 8.4 80.7
None 63 12.9 12.9 93.6
Not Applicable 31 6.4 6.4 100.0
Total 488 100.0 100.0

Paying on the Web

Paying on the Web
Location Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 20.0 20.0 20.0
Most 2 40.0 40.0 60.0
Half 1 20.0 20.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
USA Valid All 192 45.9 45.9 45.9
Most 98 23.4 23.4 69.4
Half 23 5.5 5.5 74.9
Few 33 7.9 7.9 82.8
None 49 11.7 11.7 94.5
Not Applicable 23 5.5 5.5 100.0
Total 418 100.0 100.0
Europe Valid All 11 28.2 28.2 28.2
Most 8 20.5 20.5 48.7
Half 2 5.1 5.1 53.8
Few 5 12.8 12.8 66.7
None 8 20.5 20.5 87.2
Not Applicable 5 12.8 12.8 100.0
Total 39 100.0 100.0
Other Valid All 10 38.5 38.5 38.5
Most 5 19.2 19.2 57.7
Few 3 11.5 11.5 69.2
None 6 23.1 23.1 92.3
Not Applicable 2 7.7 7.7 100.0
Total 26 100.0 100.0

Paying on the Web

Paying on the Web
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 20.0 20.0 20.0
Most 2 40.0 40.0 60.0
Half 1 20.0 20.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
Female Valid All 62 35.6 35.6 35.6
Most 36 20.7 20.7 56.3
Half 13 7.5 7.5 63.8
Few 21 12.1 12.1 75.9
None 27 15.5 15.5 91.4
Not Applicable 15 8.6 8.6 100.0
Total 174 100.0 100.0
Male Valid All 151 48.9 48.9 48.9
Most 75 24.3 24.3 73.1
Half 12 3.9 3.9 77.0
Few 20 6.5 6.5 83.5
None 36 11.7 11.7 95.1
Not Applicable 15 4.9 4.9 100.0
Total 309 100.0 100.0

Paying on the Web

Paying on the Web
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid All 2 22.2 22.2 22.2
Most 4 44.4 44.4 66.7
Half 1 11.1 11.1 77.8
Few 1 11.1 11.1 88.9
Not Applicable 1 11.1 11.1 100.0
Total 9 100.0 100.0
11-20 Valid All 5 23.8 23.8 23.8
Most 5 23.8 23.8 47.6
Half 1 4.8 4.8 52.4
Few 1 4.8 4.8 57.1
None 3 14.3 14.3 71.4
Not Applicable 6 28.6 28.6 100.0
Total 21 100.0 100.0
21-25 Valid All 26 43.3 43.3 43.3
Most 9 15.0 15.0 58.3
Half 4 6.7 6.7 65.0
Few 5 8.3 8.3 73.3
None 13 21.7 21.7 95.0
Not Applicable 3 5.0 5.0 100.0
Total 60 100.0 100.0
26-50 Valid All 143 45.1 45.1 45.1
Most 75 23.7 23.7 68.8
Half 18 5.7 5.7 74.4
Few 25 7.9 7.9 82.3
None 39 12.3 12.3 94.6
Not Applicable 17 5.4 5.4 100.0
Total 317 100.0 100.0
50+ Valid All 38 46.9 46.9 46.9
Most 20 24.7 24.7 71.6
Half 2 2.5 2.5 74.1
Few 9 11.1 11.1 85.2
None 8 9.9 9.9 95.1
Not Applicable 4 4.9 4.9 100.0
Total 81 100.0 100.0

Paying on the Web

Paying on the Web
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 20.0 20.0 20.0
Most 2 40.0 40.0 60.0
Half 1 20.0 20.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
<1 Year Valid All 11 27.5 27.5 27.5
Most 5 12.5 12.5 40.0
Half 3 7.5 7.5 47.5
Few 7 17.5 17.5 65.0
None 7 17.5 17.5 82.5
Not Applicable 7 17.5 17.5 100.0
Total 40 100.0 100.0
1-3 Years Valid All 60 39.0 39.0 39.0
Most 36 23.4 23.4 62.3
Half 7 4.5 4.5 66.9
Few 9 5.8 5.8 72.7
None 26 16.9 16.9 89.6
Not Applicable 16 10.4 10.4 100.0
Total 154 100.0 100.0
>4 Years Valid All 142 49.1 49.1 49.1
Most 70 24.2 24.2 73.4
Half 15 5.2 5.2 78.5
Few 25 8.7 8.7 87.2
None 30 10.4 10.4 97.6
Not Applicable 7 2.4 2.4 100.0
Total 289 100.0 100.0

Paying on the Web

Paying on the Web
Skill Level Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 20.0 20.0 20.0
Most 2 40.0 40.0 60.0
Half 1 20.0 20.0 80.0
Not Applicable 1 20.0 20.0 100.0
Total 5 100.0 100.0
Novice Valid All 6 15.0 15.0 15.0
Most 7 17.5 17.5 32.5
Half 2 5.0 5.0 37.5
Few 3 7.5 7.5 45.0
None 14 35.0 35.0 80.0
Not Applicable 8 20.0 20.0 100.0
Total 40 100.0 100.0
Intermediate Valid All 52 40.3 40.3 40.3
Most 24 18.6 18.6 58.9
Half 8 6.2 6.2 65.1
Few 13 10.1 10.1 75.2
None 22 17.1 17.1 92.2
Not Applicable 10 7.8 7.8 100.0
Total 129 100.0 100.0
Experienced Valid All 102 47.7 47.7 47.7
Most 46 21.5 21.5 69.2
Half 10 4.7 4.7 73.8
Few 22 10.3 10.3 84.1
None 23 10.7 10.7 94.9
Not Applicable 11 5.1 5.1 100.0
Total 214 100.0 100.0
Expert Valid All 53 53.0 53.0 53.0
Most 34 34.0 34.0 87.0
Half 5 5.0 5.0 92.0
Few 3 3.0 3.0 95.0
None 4 4.0 4.0 99.0
Not Applicable 1 1.0 1.0 100.0
Total 100 100.0 100.0

Source: GVU's Tenth WWW User Survey (Conducted October 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280