GVU's Ninth WWW User Survey Graphs

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Ordering on the Web

Once you've decided to purchase a product/service, what percentage of the time do you place your order on the web (i.e. by filling out a form on the web)?
Ordering on the Web

Ordering on the Web

Frequency Percent Valid Percent Cumulative Percent
Valid All 19 8.4 8.4 8.4
Most 54 23.9 23.9 32.3
Half 41 18.1 18.1 50.4
Few 53 23.5 23.5 73.9
None 43 19.0 19.0 92.9
Not Applicable 16 7.1 7.1 100.0
Total 226 100.0 100.0

Ordering on the Web

Ordering on the Web
Location Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 50.0 50.0 50.0
Few 1 50.0 50.0 100.0
Total 2 100.0 100.0
USA Valid All 15 9.0 9.0 9.0
Most 39 23.5 23.5 32.5
Half 31 18.7 18.7 51.2
Few 37 22.3 22.3 73.5
None 32 19.3 19.3 92.8
Not Applicable 12 7.2 7.2 100.0
Total 166 100.0 100.0
Europe Valid All 3 11.1 11.1 11.1
Most 8 29.6 29.6 40.7
Half 5 18.5 18.5 59.3
Few 4 14.8 14.8 74.1
None 5 18.5 18.5 92.6
Not Applicable 2 7.4 7.4 100.0
Total 27 100.0 100.0
Other Valid Most 7 22.6 22.6 22.6
Half 5 16.1 16.1 38.7
Few 11 35.5 35.5 74.2
None 6 19.4 19.4 93.5
Not Applicable 2 6.5 6.5 100.0
Total 31 100.0 100.0

Ordering on the Web

Ordering on the Web
Gender Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 50.0 50.0 50.0
Few 1 50.0 50.0 100.0
Total 2 100.0 100.0
Female Valid All 4 6.7 6.7 6.7
Most 16 26.7 26.7 33.3
Half 7 11.7 11.7 45.0
Few 10 16.7 16.7 61.7
None 15 25.0 25.0 86.7
Not Applicable 8 13.3 13.3 100.0
Total 60 100.0 100.0
Male Valid All 14 8.5 8.5 8.5
Most 38 23.2 23.2 31.7
Half 34 20.7 20.7 52.4
Few 42 25.6 25.6 78.0
None 28 17.1 17.1 95.1
Not Applicable 8 4.9 4.9 100.0
Total 164 100.0 100.0

Ordering on the Web

Ordering on the Web
Age Groups Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 50.0 50.0 50.0
Few 1 50.0 50.0 100.0
Total 2 100.0 100.0
11-20 Valid Half 1 33.3 33.3 33.3
Few 1 33.3 33.3 66.7
Not Applicable 1 33.3 33.3 100.0
Total 3 100.0 100.0
21-25 Valid All 2 6.9 6.9 6.9
Most 5 17.2 17.2 24.1
Half 5 17.2 17.2 41.4
Few 5 17.2 17.2 58.6
None 9 31.0 31.0 89.7
Not Applicable 3 10.3 10.3 100.0
Total 29 100.0 100.0
26-50 Valid All 11 7.2 7.2 7.2
Most 41 26.8 26.8 34.0
Half 28 18.3 18.3 52.3
Few 34 22.2 22.2 74.5
None 29 19.0 19.0 93.5
Not Applicable 10 6.5 6.5 100.0
Total 153 100.0 100.0
50+ Valid All 5 12.8 12.8 12.8
Most 8 20.5 20.5 33.3
Half 7 17.9 17.9 51.3
Few 12 30.8 30.8 82.1
None 5 12.8 12.8 94.9
Not Applicable 2 5.1 5.1 100.0
Total 39 100.0 100.0

Ordering on the Web

Ordering on the Web
Experience Frequency Percent Valid Percent Cumulative Percent
. Valid All 1 50.0 50.0 50.0
Few 1 50.0 50.0 100.0
Total 2 100.0 100.0
<1 Year Valid Most 4 33.3 33.3 33.3
Half 1 8.3 8.3 41.7
Few 3 25.0 25.0 66.7
None 2 16.7 16.7 83.3
Not Applicable 2 16.7 16.7 100.0
Total 12 100.0 100.0
1-3 Years Valid All 6 8.3 8.3 8.3
Most 16 22.2 22.2 30.6
Half 12 16.7 16.7 47.2
Few 17 23.6 23.6 70.8
None 16 22.2 22.2 93.1
Not Applicable 5 6.9 6.9 100.0
Total 72 100.0 100.0
>4 Years Valid All 12 8.6 8.6 8.6
Most 34 24.3 24.3 32.9
Half 28 20.0 20.0 52.9
Few 32 22.9 22.9 75.7
None 25 17.9 17.9 93.6
Not Applicable 9 6.4 6.4 100.0
Total 140 100.0 100.0

Source: GVU's Ninth WWW User Survey (Conducted April 1998)
URL:http://www.gvu.gatech.edu/user_surveys/
Copyright 1998 GTRC - ALL RIGHTS RESERVED
Contact: www-survey@cc.gatech.edu

For more information or to submit comments:
send email to www-survey@cc.gatech.edu.

GVU's WWW Surveying Team
Graphics, Visualization, & Usability Center
College of Computing
Georgia Institute of Technology
Atlanta, GA 30332-0280